Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: firstname.lastname@example.org
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in United States.
Q. How long will it take for my items to arrive?
A. We aim to get your product to you within 2-3 weeks but it may take up to 6-8 weeks for The United States, Canada, United Kingdom, Australia, Ireland, New Zealand, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Spain, Sweden and Switzerland.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 7 business days to dispatch.
Q. Can I cancel my order?
A. If you want to cancel your order please contact our support team within 15 minutes of the purchase. There is no guarantee that we can cancel your order after that timeframe as we start processing orders immediately.
Q. Do you ship Worldwide?
A. Yes! We want the whole world to enjoy our products!
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to email@example.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Do the beds have zippers?
A. Yes they do, on the back or underneath part of the bed depending on the size. Always away from the dog.
Q. Where are the beds made from?
A. Most of our beds are made in the US or Canada.